Connecting People in your Community

Open: Mon - Fri  9am to 2pm   Tel: 01250 874 269

Connecting People in your Community

Open: Mon - Fri  9am to 2pm   Tel: 01250 874 269

ELDER VOICE

Privacy Policy

Elder Voice Privacy Policy


Updated 13th May 2019


Introduction

This policy sets out the different areas where User Privacy is concerned and outlines the obligations & requirements of the users (visitors to our website), the website and website owners Elder Voice, 1 Commercial Street, Blairgowrie PH10 6NL. Furthermore, the way we process, store and protect user’s data and information will also be detailed within this policy.


The website – www.eldervoice.org.uk

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK National Laws and requirements for user privacy.


Use of cookies


What are cookies?


Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.


What do we use cookies for?


We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.


We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.


This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.


Should users wish to deny the use and saving of cookies from this website onto their hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.


Personal information


Whilst using our website or services you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to Elder Voice contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at info@eldervoice.org.uk.


Data we may hold, why we hold it and what we do with it


Website forms


Elder Voice will not sell or rent your personally identifiable information, gathered as a result of filling out forms on the site such as volunteering opportunities, referrals or enquiries to anyone.


We may collect the following information:


Interested Parties


An interested party is someone who has requested to be included on our mailing list. To be included we will ask you to confirm acceptance with the process detailed below and hence to provide your permission for us to email you. We may hold the following information:


  • First name, last name and email address.


This information is held securely within our email marketing software with password access control only available to Elder Voice.


Why:


We will use this information to send you newsletters that may include some or all of the following:


  • Updates on our services or news on events

Customers/Clients


A customer/client is someone we have previously, are currently or may in the future be doing business/working with. Customers and Clients will also be included on our mailing list and be subject to the process detailed above. Activities we carry out with customers/clients/members may be either:


  • Referrals for clients to our services
  • Volunteering information
  • Information on our services
  • Task bookings for our services i.e. transport, befriending, neighbourhood link etc.


We may hold the following information:


  • First name, last name and email address.
  • Business name and details.  
  • Business size, staff details, processes, services, products, basic financial information *
  • Personal information on disabilities, health etc.
  • Invoice details

Why:


As well as the mailing list reason detailed above, we will use your information as part of the services we provide.


What we do:


We will use the information to provide our services for you, raising invoices and to keep in touch with you – we deem these legitimate reasons to hold your information and by contracting with us you agree to us holding these details. We do not share your data with any third party unless specifically detailed.


Review/Rectify


You can request access to see the information we hold on you and you can ask us to correct it by emailing info@eldervoice.org.uk.


Privacy Policy Review


Please note, we are routinely reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes and make you aware. This process will be reviewed at least quarterly and when there is a change to the process/procedures.


01250 874 269 

Email: info@eldervoice.org.uk

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